Refund Policy

Refund Policy

This refund policy was last updated on January 1, 2026.

All refund requests for Discreetspy software shall adhere to this Refund Policy.

Please read this policy very carefully before placing an order on our website as it outlines your rights regarding the software purchase, including all restrictions and exclusions.

If you purchase Discreetspy software through a third-party reseller and you want to get a refund, you will need to apply for a refund with the reseller.

General

If the software you purchased has technical issues that the Discreetspy technical support team is unable to resolve, you may be eligible for a full refund in accordance with this Refund Policy. Please note however that you are encouraged to accept professional help from our Customer Support Team to avoid the lengthy refund application process. Contact our support team via support@discreetspy.com.

Refund Conditions

Subject to the refund conditions outlined in this Refund Policy and any other applicable laws, you may be eligible for a full refund within 15 days after your purchase as long as your refund request meets the following conditions:

• Refunds will not be issued if a refund request is made more than 15 days after the initial purchase.
• The refund only applies to the primary Discreetspy subscription (the first purchase).
• Any additional Discreetspy subscriptions that you purchase cannot be refunded in the same request.
• You will not get a refund if you lose the private encryption key which can result in data loss, temporary loss of access to your unique user panel, and several other inconveniences.
• You will not get a refund if you fail to re-install or re-link Discreetspy software if the software or the operating system on the target device is updated.
• You will not get a refund if the target device doesn’t comply with the Discreetspy Compatibility Policy.
• You will not get a refund if the target device loses connection with the Discreetspy subscription due to the loss of an internet connection, a factory reset, or an update of the device’s operating system.

You may also be ineligible for a refund if the reasons are beyond Discreetspy’s control. These reasons can include, but are not limited to:

• The target device is not owned by you or the target device is not used by your child or ward.
• The target device doesn’t have internet access.
• If you change the carrier operator on the target device, leading to the loss of internet connectivity on the device which can affect the function of Discreetspy.
• If you update the operating system on the target device.
• If you reset the target device to factory settings.
• If you fail to follow the installation guidelines provided by our customer support team via email or telephone call.
• If you refuse technical assistance.
• If you don’t have physical access to the target device or you have forgotten the password to unlock it.
• If you had not received the data saved on the target device before Discreetspy was installed on it.
• The target device is running an operating system that Discreetspy doesn’t support.
• You intended to use Discreetspy on more than one device using one subscription when the subscription doesn’t allow for Discreetspy use in several target devices simultaneously.
• Personal reasons, including “I’ve changed my mind,” “I made a mistake,” etc.
• If you are unable or unwilling to jailbreak (iOS) or root (Android) the target device to access advanced monitoring features.
• If Discreetspy was de-linked from the device by anti-virus software, the target device’s owner or other services.

Third-Party Products

Refunds will not be used if the reasons for the refund request are beyond Discreetspy’s control. These can include, but are not limited to:

• If you change carriers, causing the loss of internet connectivity which can affect the function of the third-party products.
• You fail to follow the installation guidelines of the third-party customer support team provided via email or phone call.
• Personal reasons, including “I’ve changed my mind,” “I made a mistake,” etc.
• If the user doesn’t execute or violates the guidelines, instructions, terms of use, license agreement, and/or other agreements, documents, and recommendations offered by the third-party provider.

Prolonging a Subscription

Non-refundable.

Upgrades/Downgrades

Refunds will not be issued for upgrades and downgrades to or from a Discreetspy subscription plan.

Refund Procedure

You initiate a refund process by sending a refund request to support@discreetspy.com. The refund request will be processed as soon as possible. If a refund is issued, 9% of the refund amount will be deducted to cover bank and payment processing fees. In the event of a refund, the amount will be credited back to the original payment method.

Chargeback

You agree that we will suspend access to any and all accounts that you have with us in the event of a chargeback by a credit card company or any other similar action by a payment provider allowed by us in connection to your subscription purchase. Account reactivation will be processed at our discretion and only after we receive payment for unpaid purchases.

You also agree to bear the cost of any fees that may be incurred as a result of chargebacks or any other payment disputes brought by you, your bank, or the payment provider you are using. Our current reinstatement fee is $45.

Disclaimer

THIS SOFTWARE IS INTENDED FOR LEGAL USE ONLY. You must have proper authorization to monitor any device, and it is your responsibility to ensure compliance with all applicable laws in your jurisdiction. In many cases, this means obtaining the consent of the device owner or being the legal guardian of a minor. Discreetspy does not collect any data from a target device until the user has explicitly confirmed they have legal authority to do so. This consent is securely logged for compliance purposes. By setting up and using Discreetspy, you confirm that you are legally permitted to monitor the device and accept full responsibility for how the software is used. Discreetspy disclaims all liability for misuse or unauthorized monitoring and encourages users to seek legal advice before use to ensure responsible and lawful monitoring at all times.

Contact Information
LONSHIWILL LTD
48 Warwick Street, London, United Kingdom, W1B 5AW
(This is not a returning address)
Company number: 15255565
Email: support@discreetspy.com